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HP PCs - Connecting Devices and Sharing Files Using HP Orbit

Introduction

HP Orbit bridges your phone, figurer, and tablet to get things done while staying connected. The HP Orbit Canvass feature allows yous to transfer files to your estimator and mobile telephone over your Wi-Fi network or LAN. This document describes how to get started and provides answers to oft asked questions (FAQs) about HP Orbit.

Getting started

To become started with HP Orbit, you need a Windows 10 figurer with the preinstalled HP Orbit app. You also need either an Android device (phone or tablet) running Android OS 4.one or higher, and/or an iOS device (phone or tablet) running iOS nine.1 or higher.

Step i: Outset HP Orbit on the reckoner

Perform the post-obit steps to first the HP Orbit app:

1. Use 1 of the following methods to beginning HP Orbit on your computer.

   • Click the HP Orbit icon on the taskbar.

     Figure : HP Orbit icon on the taskbar

     

   • Open up HP Orbit from the Start carte du jour:

     1. Click Outset, and then click All apps in the lower-left corner.

     2. Gyre through the listing of apps to locate HP Orbit (apps are listed in alphabetical order).

     3. Click the HP Orbit folder, and and then click the HP Orbit icon to offset the app.

        note:

        Right-click the app to pin to the taskbar or Start menu for easy admission.

        Figure : Opening HP Orbit from the Commencement menu

        

2. Click Get Started and follow the on-screen instructions through the startup process. The app will display your code and Wi-Fi network. Your calculator is now ready to pair with your Android or iOS device.

   Figure : HP Orbit Get Started screen

   

Footstep two: Download and install the Android and iOS apps

Use the information in the following sections to download and install either the Android app or the iOS app.

Download the Android app

Utilize the following steps to download the Android app to your mobile device.

1. Employ ane of the following methods:

   • Visit the Google Play Shop on your Android device.

     Figure : Google Play icon on your Android device

     

   • Click the Google Play link from the HP Orbit app on your calculator and follow the on-screen instructions.

     Figure : Google Play link on your reckoner in the HP Orbit app

     

2. In the Google Play Store, search for the HP Orbit app.

   Figure : Google Play Store Search box

   

3. In the Search results, select and install HP Orbit.

   Figure : HP Orbit logo

   

4. Subsequently HP Orbit is installed, find the HP Orbit app in the apps listing on your Android device, normally sorted alphabetically.

   Effigy : HP Orbit app in the app list

   

5. Hold downward the HP Orbit app to move information technology to your home screen.

   Figure : Motion HP Orbit to the home screen

   

Download the iOS app

Employ the following steps to download the iOS app to your mobile device.

1. Utilise 1 of the following methods:

   • Visit the App Store on your iOS device.

     Effigy : App Store icon on your iOS device

     

   • Click the App Store link from the HP Orbit app on your computer and follow the on-screen instructions.

     Figure : App Store link on your computer in the HP Orbit app

     

2. In the App Store, search for HP Orbit.

   Figure : App Store Search box

   

3. In the Search results, select and install HP Orbit.

   Effigy : HP Orbit logo

   

4. After HP Orbit is installed, find the HP Orbit app in the apps list on your iOS device.

   Figure : HP Orbit app in the app listing

   

Step iii: Pair your devices

Utilize the following data to pair your Android and iOS devices with the computer.

Pairing your PC and Android device

Before attempting to pair your devices, make sure both the computer and the Android device are on the aforementioned wireless network.

Then use the post-obit steps:

1. Tap the HP Orbit icon on the Android home screen to open the app.

   Figure : HP Orbit on the Android home screen

   

2. A pairing code displays on your estimator desktop.

   Figure : Example of the pairing code on the computer desktop

   

3. The HP Orbit Android app prompts you lot to enter the pairing code displayed in the reckoner app. Enter that code into the HP Orbit Android app in the infinite indicated, and and so tap Pair.

   Effigy : Enter code in HP Orbit Android app

   

4. When connected, HP Orbit opens to Canvass.

   Figure : HP Orbit Canvass

   

Pairing your PC and iOS device

Before attempting to pair your devices, make sure both the computer and the iOS device are on the same wireless network.

Then employ the following steps:

1. Tap the HP Orbit icon on the iOS domicile screen to open the app.

   Figure : HP Orbit on the iOS home screen

   

2. A pairing code displays on your computer desktop.

   Effigy : Instance of the pairing code on the computer desktop

   

3. The HP Orbit iOS app prompts you to enter the pairing code displayed in the reckoner app. Enter that lawmaking into the HP Orbit iOS app in the infinite indicated, and then tap Pair.

   Figure : Enter code in HP Orbit iOS app

   

4. When connected, HP Orbit opens to Canvas.

   Figure : HP Orbit Sheet

   

Step 4: Transfer betwixt devices

Use the following methods to share files between your devices with HP Orbit.

Transferring files from the computer

With Canvas, you lot tin can transfer many types of files, including the post-obit:

• Text documents such equally Word files

• Spreadsheets such every bit Excel files

• Graphics such as JPG files

• Online video links

• News sites and other URLs

• Music such as MP3 files

• Text messages and notes

Utilize ane of the post-obit methods to share files from the reckoner:

• Drag and drib your files - text documents, spreadsheets, graphics, and media links to videos or music - onto Orbit Sheet. When y'all drag a file over Sail, the screen changes and a message appears - Drop files here.

  Figure : Canvas showing where to drop files

  

• Right-click the file and select Send to Orbit from the carte du jour.

  Figure : Select Send to HP Orbit in the menu

  

• Send a link or write a annotation.

  • Place the cursor in the Ship a link or write a note field.

    Figure : Send a link or write a note field

    

  • Type your text. For example, blazon a bulletin or paste a copied URL.

  • Printing Enter.

When the transfer is consummate, the Orbit Sail on your Android or iOS device shows the new file as a tile on Sheet. Swipe down from the top of the screen to retrieve new shared files, if necessary.

Transferring files from the Android device

On your Android device, open up the HP Orbit app by tapping the icon on the home screen.

Tap the Add together icon in the lower-right corner of the HP Orbit screen.

Figure : Add icon

Use one of the following options to transfer files:

• Transferring with the Images icon

  1. Tap the Images icon.

     Figure : Images icon

     

  2. Cull a source folder such as My Files or Gallery.

  3. Cull a file, either an image or a certificate file.

  4. Tap Send.

• Transferring with the Camera icon

  1. Tap the Camera icon.

     Figure : Camera icon

     

  2. When the camera function opens, take a photo.

  3. Save the photograph.

     note:

     HP Orbit saves the paradigm into itself, not to the device, so you won't find it in My Files or Gallery.

  4. Tap Send.

• Transferring with Ship a link or write a notation

  1. Identify the cursor in the Send a link or write a note field.

     Effigy : Transport a link or write a note field

     

  2. Type your text. For case, type a message or paste a copied URL.

  3. Tap Send.

When the transfer is complete, HP Orbit Canvas on the figurer shows the new file every bit a tile on Canvass. If Orbit Canvas is minimized, a pop-up window displays the bulletin Image added… or Text added….

Figure : New file added notification

Transferring files from the iOS device

On your iOS device, open the HP Orbit app past tapping the icon on the home screen.

Tap the Add together icon in the upper-right corner of the HP Orbit screen.

Effigy : Add icon

Use i of the following options to transfer files:

• Transferring with the Images icon

  1. Tap the Images icon.

     Figure : Images icon

     

  2. Cull a source folder, such every bit Photos.

  3. Choose a file, either an image or a document file.

  4. Tap Send.

• Transferring with the Camera icon

  1. Tap the Camera icon.

     Figure : Camera icon

     

  2. When the camera function opens, accept a photo.

  3. Save the photograph.

  4. Tap Send.

• Transferring with Ship a link or write a note

  1. Place the cursor in the Send a link or write a notation field.

     Figure : Send a link or write a annotation field

     

  2. Blazon your text. For instance, blazon a bulletin or paste a copied URL.

  3. Tap Transport.

When the transfer is complete, HP Orbit Canvas on the computer shows the new file as a tile on Canvas. If HP Orbit Sail is minimized, a popular-up window displays the message Image added… or Text added….

Figure : New file added notification

Pace 5: Work with your transferred files

Utilize the post-obit information to view, share, save, and delete your transferred files.

Viewing transferred files

Left-click, right-click, or tap the tile in Canvas to open the file. Choose the app to Open up with, if prompted.

Figure : Open a shared file for viewing

Deleting transferred files

The Orbit canvas is shared across all paired devices. Deleting content on one device will automatically remove information technology from all paired devices. Content saved from Orbit canvas to your local device storage (such equally saving an image to your gallery or to your desktop) volition not exist removed.

Use one of the following methods:

• Reckoner - To delete a file from Canvas using your computer, right-click a tile on Orbit Sheet and choose Delete from the menu.

  Figure : Delete from the HP Orbit Sail on the computer

  

• Android device - To delete a file from Canvas using your Android device, tap to open the file, and then tap the Recycle bin icon in the upper-right corner.

• iOS device - To delete a file from Canvass using your iOS device, press and agree the file, and then tap the Delete button from the pop-up carte du jour. Press Delete again to confirm.

  Figure : iOS Delete push

  

The content is deleted from all connected and paired devices immediately. If the content is non automatically deleted, refresh the app on either device to remove the deleted files from Canvas.

Sharing documents from the paired devices

Yous can further share documents from Sail to other apps on any of your connected devices.

Android device - Sharing from Orbit canvas

Utilize the following data to share a file from Canvas with another app on your Android device.

1. Open the document.

2. Use i of the following:

   • Click or tap the Send carte or Share icon.

     Choose the app to use to Share.

     Figure : Share menu

     

   • Follow the Send or Share directions on the screen.

iOS device - Sharing from Orbit canvas

Use the post-obit information to share from a file from Canvas with another app on your iOS device.

1. Open up the document.

2. Press and hold the file. Select Share from the pop-up carte du jour.

3. Cull the app to utilise for sharing.

   Figure : iOS Share menu

   

4. Follow the Ship or Share directions on the screen.

Saving transferred files

On the computer Orbit Canvas, y'all can save documents transferred from your Android or iOS device by dragging and dropping them to your desktop or past right-clicking the document tile and choosing Save as… from the menu.

If you plan to access Microsoft Office documents transferred from your reckoner to your Android or iOS device, you lot might want to prepare by showtime downloading the appropriate Microsoft Office apps from the Google Play Store or the App Store.

1. Open the document past tapping its tile on Sail. Choose the Open up with app, if prompted. The document opens in the appropriate Microsoft app, allowing y'all to use normal Microsoft Part menus.

   notation:

   If the tile is a shared link, in that location is no specific Save option. Open the link in a browser and bookmark information technology.

2. Choose File. Then choose Salve Every bit… to salvage the transferred documents.

   Figure : Microsoft Part Save Equally menu

   

Requite HP your feedback

Use 1 of the post-obit methods to give HP feedback about your HP Orbit Canvas experience:

Computer app

Use the following steps:

1. Click Settings in the upper-left corner.

2. Click Ship Feedback.

   Effigy : Ship Feedback in the Settings carte

   

3. Type your comments in the email window and click Transport.

Android app

Use the following steps:

1. Tap Settings in the upper-right corner of Canvas.

2. Tap Send Feedback.

   Figure : Settings in the HP Orbit for Android app

   

3. Type your comments in the email window, and tap Ship.

iOS app

Use the post-obit steps:

1. Tap Settings in the upper-left corner of Canvas.

2. Tap Send Feedback.

   Figure : Settings in the HP Orbit for iOS app

   

3. Type your comments in the email window, and tap Send.

HP Orbit FAQs

Find answers to often asked questions about HP Orbit in the following sections.

Windows computer issues

Utilize the information in this section to answer questions most Windows reckoner issues in HP Orbit.

Why do I get an error bulletin saying that HP Support Banana must exist installed to use HP Orbit?

HP Support Assistant must be installed to use HP Orbit. Download and install HP Support Assistant. The latest version is available at the HP Support Assistant website.

Why practice I become an error bulletin after clicking Update Now?

HP Orbit uses HP Support Assistant to deliver updated versions. Make certain the HP Support Assistant window is closed, restart HP Orbit, and click Update Now once again.

What does making my PC discoverable hateful?

Changing your computer network to Private ways that other computers on the aforementioned network can see your figurer in the network list. Other users cannot see your personal files, merely can come across any files or folders you've made public including shared folders.

HP recommends that you employ the Public setting when using Wi-Fi networks other than your home or work network.

Android device problems

Use the information in this section to reply questions about Android device issues in HP Orbit.

Why do I get a setup mistake when trying to install HP Orbit on my Android device?

HP Orbit does not work with versions of Android OS older than 4.ane. Verify that your device is running Android version iv.1 or higher.

iOS device bug

Employ the data in this section to reply questions well-nigh iOS device issues in HP Orbit.

Why do I get a setup error when trying to install HP Orbit on my iOS device?

HP Orbit does not piece of work with versions of iOS older than nine.1. Verify that your device is running iOS version 9.1 or higher.

Pairing Issues

Use the information in this section if you are having problems pairing your devices in HP Orbit.

Why can't I initiate pairing from my figurer?

Pairing is initiated from the Android or iOS device, non the computer.

Why can't my Android or iOS device discover my calculator?

Both devices must be on the aforementioned wireless network. Make sure that both devices are on the same wireless network. If the problem persists, reboot both devices.

My Android or iOS device is request me to enter a pairing code. Where exercise I notice that?

The pairing code appears in a popular-up window on the computer y'all chose to pair with.

Why aren't my HP Orbit devices recognizing each other even though I've paired them earlier?

Apply the post-obit steps:

1. Brand certain that both devices are on the aforementioned wireless network.

2. If the problem persists, restart your computer.

3. If the trouble still persists, a third-party software firewall application installed on your calculator might be blocking Orbit from communicating between your devices. The process for configuring software firewalls varies from product to production.

   Search the help information provided with your software firewall awarding for instructions to create a firewall exception dominion.

4. Create a firewall exception to allow incoming TCP traffic on ports 9955 and 13148.

Why isn't HP Orbit transferring my file?

Use the following steps:

1. Check the size of the file you are trying to transfer. There is a 30MB private size limit for transferring files.

2. Cheque the available storage on your device to ensure y'all have enough free infinite to receive and save files.

Estimator transfer bug

Use the data in this section if you lot are having bug sharing files from the computer in HP Orbit.

Where is my Canvas?

Utilize ane of the following methods:

• If HP Orbit is running, the icon displays in the arrangement tray. Click the icon to open Canvas.

• If HP Orbit is not running, click the shortcut on the taskbar or Offset menu to open up Canvas, or search for HP Orbit using Cortana.

• Search for HP Orbit using Cortana.

Why won't drag and drop transfer my file to Sail?

Hover the cursor holding the file over the middle of Canvass until the Drop to add to Canvas box appears. If you release the file over Canvas before the message box appears, the Add function fails.

Why can't I add a file folder to Sail so my folder can be transferred?

File folder transfers are currently not supported. The app supports sending groups of private files and zip files just.

Where is the Ship a link or write a note field?

The Send a link or write a note field is located at the superlative of the Canvas window.

Effigy : Send a link or write a notation field

Why is my file transfer so dull?

Check for the following:

• Yous might exist transferring as well many items. Attempt transferring fewer files at a time.

• Older networked devices that use the 802.11a/b/thou protocol, which may include some routers, printers, tablets, or phones, might affect transfer speeds.

• For the all-time experience, ensure your network devices utilise the latest protocols. Note that nearly devices manufactured later on 2010 will have the latest protocols.

Android transfer issues

Use the information in this section if you are having problems transferring files with your Android device.

Where is the Add together icon and then I can brainstorm transferring from my Android device?

Locate the Add together icon in the lower-right corner of the HP Orbit screen.

Figure : Add together icon

Where is the Images icon?

Locate the Images icon on the left side of the screen direct above the keyboard.

Figure : Images icon

Where is the Photographic camera icon?

Locate the Photographic camera icon on the left side of the screen directly higher up the keyboard.

Effigy : Camera icon

Where is the Send a link or write a note field?

Click the Add icon in the lower-correct corner of the screen and type a link or write a notation.

Figure : Send a link or write a note field

Where is the Send push so I tin can transfer my selected file to my figurer?

Locate the Transport button in the upper-right corner of the Edit screen.

Why is my file transfer and then irksome?

Check for the following:

• You might be transferring too many items. Effort transferring fewer files at a time.

• Older networked devices that employ the 802.11a/b/g protocol, which may include some routers, printers, tablets, or phones, might affect transfer speeds.

• For the all-time feel, ensure your network devices employ the latest protocols. Note that most devices manufactured later 2010 will take the latest protocols.

iOS transfer issues

Employ the information in this section if you are having problems transferring files with your iOS device.

Where is the Add icon and so I can begin transferring from my iOS device?

Locate the Add together icon in the upper-right corner of the HP Orbit screen.

Figure : Add icon

Where is the Images icon?

Locate the Images icon on the left side of the screen straight in a higher place the keyboard.

Figure : Images icon

Where is the Camera icon?

Locate the Camera icon on the left side of the screen direct above the keyboard.

Figure : Camera icon

Where is the Ship a link or write a note field?

Click the Add icon in the upper-right corner of the screen and type a link or write a note.

Effigy : Transport a link or write a note field

Where is the Send button and then I can transfer my selected file to my estimator?

Locate the Send button in the upper-right corner of the Edit screen.

Why is my file transfer so tedious?

Check for the following:

• Yous might be transferring likewise many items. Try transferring fewer files at a time.

• Older networked devices that use the 802.11a/b/chiliad protocol, which may include some routers, printers, tablets, or phones, might bear upon transfer speeds.

• For the best experience, ensure your network devices apply the latest protocols. Annotation that most devices manufactured after 2010 volition have the latest protocols.

File viewing issues

Use the information in this section if you are having problems viewing shared files in HP Orbit.

Why tin can't I go the transferred file to open on my computer?

Use one of the following methods:

• Click the tile in Canvas to open the file with the default app.

• Right-click the tile in Canvas to open up a menu of options. Choose Open up. Choose an Open with app, if prompted.

Why can't I get the shared file to open up on my Android device?

Tap the tile in Canvas to open up the file. Cull an Open up with app, if prompted.

Why tin can't I become the shared file to open on my iOS device?

Tap the tile in Canvas to open the file. Choose an Open with app, if prompted.

File deleting issues

Use the information in this section if yous are having problems deleting files in HP Orbit.

Why can't I delete a transferred file from Canvas on my computer?

On the computer, right-click the tile in Canvas to open a menu of options. Choose Delete from the card.

Figure : Delete

Why can't I get delete a transferred file from Canvas on my Android device?

Printing and hold the tile in Sheet to select the file. Then tap the Trash icon in the upper-right corner to delete.

Yous might demand to restart the app on your Android device to refresh Canvas.

Why can't I get delete a transferred file from Canvas on my iOS device?

Press and hold the tile in Canvas to select the file. And then tap Delete in the pop-upwards bill of fare.

You might demand to restart the app on your iOS device to refresh Canvas.

Send and share issues

Use this data if y'all are having problems sending or sharing files in HP Orbit.

Why can't I share a file on Canvas with another app on my Android device?

To share a file on Sail with another app on your Android device, press and hold the tile in Sail to select the file. With the file selected, click the Share icon in the upper-right corner and select an app from the menu.

Why tin't I share a file on Canvass with another app on my iOS device?

To share a file on Canvas with some other app on your iOS device, press and agree the tile in Canvas to select the file. With the file selected, click the Share in the pop-upwards menu.

File saving bug

Use the data in this section if you are having problems saving shared files in HP Orbit.

Why can't I save a transferred file on my computer?

Use the post-obit steps:

1. Drag and drop the file from the tile on Canvas to your desktop.

2. Right-click the tile in Sail to bring up a carte du jour of options.

3. Cull Save as and select the location where you desire to salvage the file.

Why can't I save a transferred file on my Android device?

Use the following steps:

1. Printing and hold the tile in Canvas to select the file.

2. With the tile selected, click the Download icon in upper-right corner.

   The file is saved to your Downloads folder.

Why tin can't I save a transferred file on my iOS device?

Use the following steps:

1. Press and hold the tile in Canvass to select the file.

2. With the tile selected, click Download in the popular-up menu to save the file.

Feedback issues

Utilise the following information to send HP Orbit feedback to HP.

How do I send feedback from Canvas on my computer?

Click the Settings icon in the upper-left corner of Canvas and click Send Feedback.

How do I send feedback from Canvas on my Android device?

Tap Settings in the upper-right corner of Sail and tap Send Feedback.

If a default e-mail app is non set up upwardly on your device, transport email to orbitfeedback@hp.com.

How practise I send feedback from Canvas on my iOS device?

Tap Settings in the upper-left corner of Sheet and tap Send Feedback.

If a default electronic mail app is non set on your device, send email to orbitfeedback@hp.com.

Installation issues

Utilize the information in this section to respond questions about installing and reinstalling HP Orbit.

How practise I uninstall the HP Orbit App from my computer?

Use the following steps:

1. Open the Get-go card on your computer.

2. Search for and open Control Console.

3. Select Programs and Features or Uninstall a programme.

4. Scroll to HP Orbit in the listing of installed apps.

5. Correct-click HP Orbit and select Uninstall.

How do I reinstall the HP Orbit app on my computer?

Use the following steps:

1. Search for and open up HP Recovery Manager.

2. Nether the Help column, click Reinstall drivers and/or applications.

3. Whorl down the list of apps to find HP Orbit.

4. Select the checkbox and click Install.

Other HP Orbit issues

If you accept encountered some other error or your event is still non resolved, contact HP Support.

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Source: https://support.hp.com/rs-en/document/c05084237

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